Creating Dispute Cases during Processing of Account Statements

From SAP R/3 Enterprise 4.70, we can create dispute cases when we are processing account statements. We can use this option to include account statement items with disputed residual items in the dispute case and to assign the dispute case to a processor.

Procedure

1.  We are in the account statement processing that we access from the SAP Easy Access screen via Accounting → Financial Accounting → Banks → Incomings → Account Statement → Post processing or Transaction Code: FEBP.
2.  Choose Create Dispute Case.
3.  In the dialog box, enter the required data (attributes, notes).
4. If the sub ledger accounting document contains exactly one residual item, enter the required data on the detail screen for creating dispute cases.
5. If the sub ledger accounting document contains several residual items, we can decide in the dialog box which dispute cases we want to create. Choose Detail View: Dispute Case to enter notes and additional attributes on the respective detail screen.
6.  Save the dispute case(s).