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SAP ERP : Learn Dispute Management

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Category: SAP ERP Articles

CH 1 : BUSINESS PARTNER | CH 2 : DISPUTE MANAGEMENT - CONFIGURATION  | CH 3 : DISPUTE MANAGEMENT - OPERATING PROCEDURES 

On this page, you will learn SAP FSCM dispute management, its configuration and use. It is a supplemental process to core order to cash process. 

  • Receivables-related dispute cases arise when 
    • Numerous underpayments by customers
    • Long processing times for these cases
    • Complex company communication
    • Lack of tracking mechanism 
  • The possible reasons wherein such deductions can be justified are:
    • Damaged goods
    • Delayed delivery
    • Pricing issues
  • The reasons wherein such deductions cannot be justified are:
    • On time delivery
    • Correct pricing

 

     
CH 2 DISPUTE MANAGEMENT - Configuration  
CH 2 - 1 Overview of Dispute Management  
CH 2 - 2 BAdIs for Dispute Case Processing  
CH 2 - 3 Create RMS ID  
CH 2 - 4 Create Element Type  
CH 2 - 5 Attribute Profile  
CH 2 - 6 Attribute Priority  
CH 2 - 7 Create values for Attribute Escalation Reason  
CH 2 - 8 Assign Escalation Reason to Attribute Profile  
CH 2 - 9 Create Profile for Case Search  
CH 2 - 10 Create Function Profile  
CH 2 - 11 Create Text Profile  
CH 2 - 12 Create Status Profile  
CH 2 - 13 Define Number Range Interval for Case  
CH 2 - 14 Define Case Type  
CH 2 - 15 Create values for Attribute Category in Case Type  
CH 2 - 16 Create values for Attribute Reason in Case Type  
CH 2 - 17 Create values for Attribute Root Cause Code in Case Type  
CH 2 - 18 Define Derivation of Element Types  
CH 2 - 19 Define Automatic Status Changes  
CH 2 - 20 Activate Process Integration for SAP Dispute Management  
CH 2 - 21 Define Default values for creation of Dispute cases  
CH 2 - 22 Automatic Write-off of Dispute cases  
CH 2 - 23 Define Posting Keys for Clearing  
CH 2 - 24 Assignment of Open Credits and Payments  
CH 3 DISPUTE MANAGEMENT - Business Process  
CH 3 - 1 FLB5N-Creating Dispute Cases from the Line Item List  
CH 3 - 2 UDM_DISPUTE - View dispute case  
CH 3 - 3 FB03 - Creating Dispute Cases from the Document Display  
CH 3 - 4 Creating Dispute Cases during Processing of Account Statements  
CH 3 - 5 Creating Dispute Cases during Clearing of Open Items  
CH 3 - 6 UDM_DISPUTE - Adding Open Items to Dispute Cases  
CH 3 - 7 FDM_AUTO_CREATE - Automatic Creation of Dispute Cases  
CH 3 - 8 UDM_AUTOWRITEOFF - Automatic Write-Off of Dispute Cases